Who We Are

This website is operated by FURNITNEST LTD. Furnitnest provides digital products related to furniture planning, interior design, home styling, wall art, professional templates, furniture care, and space planning.

For questions relating to this Privacy Policy or your personal information, you may contact us using the details at the bottom of this page.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Your name.
• Email address.
• Telephone number, where provided.
• Billing information.
• Order and transaction information.
• Products purchased and download information.
• Messages or enquiries sent to customer support.
• IP address and general device information.
• Browser type, operating system and website activity.
• Cookie and analytics information where applicable.

We do not intentionally request or store full payment-card information when payments are processed by an authorized third-party payment provider.

How We Collect Information

We may receive information directly from you when you:

• Place an order through our online store.
• Create an account.
• Contact customer support.
• Subscribe to our newsletter or promotional communications.
• Complete a form on our website.

Certain technical information may also be collected automatically when you use the website, including information generated by cookies, analytics tools and website security systems.

How We Use Your Information

Personal information may be used for purposes including:

• Processing and managing your orders.
• Providing access to purchased digital products.
• Sending order confirmations and transaction updates.
• Responding to enquiries and support requests.
• Maintaining and improving our website.
• Protecting our business and customers against fraud.
• Managing payments and financial records.
• Meeting legal, regulatory and accounting obligations.
• Sending marketing communications where permitted.
• Understanding how customers use our website.

Legal Basis for Processing

Where applicable under UK data protection law, we process personal information based on one or more lawful grounds.

Contract

We process information when necessary to complete your order, provide purchased products, and deliver customer support.

Legitimate Interests

We may process information where reasonably necessary to operate, protect and improve our business, provided those interests do not override your rights.

Legal Obligation

Certain information may be processed or retained where required for accounting, taxation, compliance, fraud prevention or other legal obligations.

Consent

Where consent is required, such as for certain marketing or non-essential cookies, you may withdraw that consent where applicable.

Payments

Payments made through our website may be processed by independent third-party payment providers. These providers may collect and process payment information in accordance with their own privacy policies and security requirements.

Furnitnest generally receives information necessary to confirm and manage a transaction, such as payment status, transaction reference, amount, currency and customer information.

Digital Product Delivery

Because Furnitnest primarily sells digital products, information such as your email address, order number and purchase information may be used to provide download access, send files, confirm fulfillment and provide technical assistance.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, improve performance, understand website traffic and support marketing.

Some cookies may be necessary for features such as shopping carts, checkout, account access and security. Where required, users may be given options to manage non-essential cookies.

Sharing Your Information

We do not sell your personal information. We may share limited information with trusted service providers when required to operate our business.

These providers may include:

• Website hosting and infrastructure providers.
• E-commerce and digital delivery platforms.
• Payment processors.
• Email and customer-support providers.
• Analytics and website-performance providers.
• Professional advisers such as accountants or legal advisers.
• Fraud prevention and security providers.

Information may also be disclosed when required by applicable law, court order, regulatory authority or lawful government request.

International Data Transfers

Some technology and service providers used by our business may process information outside the United Kingdom. Where applicable, appropriate safeguards may be used to protect personal information transferred internationally.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing products, maintaining transaction records, resolving disputes and meeting legal, tax and accounting obligations.

Retention periods may vary depending on the type of information and applicable requirements.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including:

• The right to request access to your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion in certain circumstances.
• The right to request restriction of processing.
• The right to object to certain types of processing.
• The right to request data portability where applicable.
• The right to withdraw consent where processing relies on consent.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before processing a request.

Marketing Communications

If you subscribe to our marketing communications, we may send you information about new digital products, offers, collections and interior-design inspiration.

You can unsubscribe at any time using the unsubscribe option included in marketing emails or by contacting us.

Children's Privacy

Our products and services are intended for general adult consumers and are not specifically directed at children. We do not knowingly seek to collect personal information from children where prohibited by applicable law.

Third-Party Links

Our website may contain links to external websites or services. Furnitnest is not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend reviewing the privacy policies of external services before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be published on this page and the "Last updated" date will be revised accordingly.