Digital Product Delivery

After successful payment, your digital product will normally be made available electronically.

Depending on the product and checkout method, delivery may take place through:

• A download page displayed after checkout.
• A secure download link sent by email.
• Your customer account on our website.
• Another electronic delivery method clearly stated at checkout.

Delivery Time

Most Furnitnest digital products are available shortly after successful payment confirmation.

If your payment remains pending, access may not be provided until the payment provider confirms that the transaction has been successfully completed.

No Physical Shipping

Products identified as digital downloads are not physical goods and will not be shipped by post or courier.

You will therefore not receive a physical parcel, tracking number, or shipping confirmation for a digital-only order.

Email Delivery

Where products or download links are sent by email, customers are responsible for providing a valid and accessible email address during checkout.

If you do not receive an expected delivery email, please:

• Check your spam or junk folder.
• Check your promotions or updates folder.
• Confirm that the email address entered at checkout was correct.
• Allow a reasonable amount of time for payment confirmation.

Customer Account Access

Some products may also be accessible through a customer account on the Furnitnest website.

If account access is provided, customers are responsible for keeping their login details secure and should not share access credentials with unauthorized third parties.

Download Links

Download links may be subject to reasonable security controls, expiration periods, or download limits.

We recommend downloading and securely saving your purchased files shortly after receiving access.

Where reasonably possible, Furnitnest may provide replacement access if an original link expires or becomes unavailable.

File Formats

Furnitnest products may be supplied in one or more digital formats, depending on the individual product.

Formats may include:

• PDF documents.
• Image files.
• Editable template files or links.
• Presentation files.
• ZIP archives containing multiple resources.
• Other formats described on the relevant product page.

Customers should review the product description before purchasing to confirm the included formats.

Device & Software Compatibility

Customers are responsible for ensuring they have compatible devices, applications, software, and internet access required to use their purchased files.

Most standard PDF files can be opened on modern computers, tablets, and smartphones using a compatible PDF reader.

If a product requires specific third-party software or an online platform, this should be stated in the product description where relevant.

Problems Accessing Your Purchase

If you have successfully paid but cannot access your purchased product, please contact our support team.

Depending on the issue, we may:

• Resend the download email.
• Provide a replacement download link.
• Resend the purchased files.
• Provide reasonable technical guidance.
• Confirm whether the payment or order was successfully processed.

Incorrect or Missing Files

If your digital package is missing a file or you receive a different product from the one ordered, please contact us with your order information.

Once verified, we will take reasonable steps to provide the correct or missing digital content.

Corrupted Files

If a file appears damaged, corrupted, or cannot be opened, please contact our team.

We may provide a replacement copy or another available format where appropriate.

Order Verification

Certain transactions may require additional payment or security verification before digital delivery is completed.

This may occur where a payment provider places a transaction under review, where unusual activity is detected, or where additional information is reasonably required to confirm an order.

Personal Use & Digital Access

Purchasing a digital product grants access according to the license provided with that product and our Terms & Conditions.

Unless explicitly permitted, customers may not redistribute, resell, publicly share, or provide unauthorized third-party access to purchased files.

Lost or Deleted Files

Customers are encouraged to make a secure backup of purchased digital products after download.

Where reasonably possible, we may assist customers who accidentally lose or delete their files. However, permanent re-download availability cannot be guaranteed unless lifetime access is expressly included with the product.

Lifetime Access Products

Where a product specifically states that lifetime access is included, this generally means ongoing access for as long as Furnitnest continues to operate and provide that product or delivery platform.

Lifetime access does not mean that a particular third-party platform or technology is guaranteed to remain available forever.

Refunds

Refund requests relating to digital delivery are handled according to our Refund & Returns Policy and applicable consumer rights.

If you experience a delivery problem, please contact us first so we have an opportunity to resolve the issue.

Changes to This Policy

FURNITNEST LTD may update this Digital Delivery Policy from time to time to reflect changes to our products, website, delivery methods, technology, or applicable requirements.

The most current version will be published on this page with the revised update date.