Digital Products

Our products are digital downloads and no physical product is shipped unless a product page specifically states otherwise.

After successful payment, customers may receive access through a download page, email, customer account or another electronic delivery method.

Cancellation Before Digital Delivery

If your digital product has not yet been supplied, accessed or downloaded, you may contact us as soon as possible to request cancellation.

Where applicable, consumers may have statutory cancellation rights. These rights can differ once the supply of digital content begins.

Immediate Digital Delivery

Our digital products are generally supplied shortly after payment. Where required by applicable consumer law, customers may be asked to consent to immediate supply of digital content and acknowledge that applicable cancellation rights may be affected once delivery or access begins.

Nothing in this policy is intended to remove rights that cannot legally be excluded.

When We May Provide a Refund or Replacement

Please contact us if there is a genuine problem with your order. Depending on the circumstances, we may provide a replacement file, technical assistance or refund.

Examples may include:

• You received a different product from the one ordered.
• The supplied files are corrupted or cannot be opened.
• The download is incomplete or important files are missing.
• A technical problem on our side prevents access to your purchase.
• You were charged more than once for the same order.
• The digital product is materially different from its description.

We may first attempt to resolve technical issues by providing replacement files, a new download link or reasonable support.

Duplicate Payments

If you accidentally pay more than once for the same order, please contact us with your order number and payment details.

Once we verify the duplicate transaction, we will normally refund the duplicate payment to the original payment method.

Incorrect Purchase

Customers are responsible for reviewing product titles, descriptions, compatibility information and included files before completing a purchase.

If you purchase the wrong product, contact us before downloading or accessing it. We will review the circumstances and determine whether an exchange, credit or refund is available.

Downloaded or Accessed Products

Because digital products cannot be physically returned once downloaded or accessed, we generally cannot offer a refund simply because a customer:

• Changes their mind after accessing the files.
• No longer needs the product.
• Purchases a product without reviewing its description.
• Does not have compatible software where compatibility requirements were clearly stated.
• Decides they do not like a design style that was accurately displayed before purchase.

This does not affect statutory rights relating to faulty, misdescribed or otherwise non-conforming digital content.

Technical Problems

If you have difficulty downloading, opening or accessing your digital files, please contact us before requesting a refund.

Our team may:

• Send you a replacement download link.
• Resend the original files.
• Provide another available file format.
• Help troubleshoot common download or access problems.

How to Request a Refund

To request a review of your order, email:

contact@furnitnest.online

Please include:

• Your full name.
• Email address used for the order.
• Order number.
• Product purchased.
• Date of purchase.
• A clear explanation of the issue.
• Screenshots where relevant.

Providing complete information helps us investigate your request more efficiently.

Refund Review

Refund requests are reviewed individually. We may check relevant order records, payment information and digital delivery or download records when investigating a request.

We will notify you once the review has been completed and explain whether the request has been approved or declined.

Approved Refunds

When a refund is approved, it will normally be returned to the original payment method used for the purchase.

After we issue a refund, the time required for funds to appear depends on your payment provider, card issuer or financial institution.

Chargebacks & Payment Disputes

If you experience a problem with an order, we encourage you to contact Furnitnest first so that we have an opportunity to resolve the issue.

If a payment dispute or chargeback is raised, we may provide the relevant payment provider with reasonable evidence concerning the transaction, including order information, product details and available digital fulfillment records.

Physical Returns

Furnitnest currently focuses on digital products. Therefore, downloadable products cannot be physically returned and customers should not send items to our registered office.

If Furnitnest offers physical products in the future, the relevant product page or a separate returns policy will explain the applicable physical-return procedure.

Promotional & Discounted Products

Products purchased during promotions or with discount codes remain subject to this Refund & Returns Policy and applicable statutory rights.

Your Statutory Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict or replace rights available to consumers under applicable law.

Where a digital product is faulty, misdescribed or does not meet applicable legal requirements, you may have additional remedies regardless of other provisions in this policy.

Changes to This Policy

Furnitnest Ltd may update this Refund & Returns Policy periodically to reflect changes to our products, website, payment processes or applicable requirements.

The current version will always be published on this page together with its latest update date.